Privacy Policy

GetProCleaners.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at getprocleaners.com or use our professional cleaning services in South Florida.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Create an account (e.g., name, email address, mobile phone number, and, if provided, SMS-consent record).
• Request a quote (e.g., service address, property details, selected services, and preferred schedule).
• Apply for a job (e.g., resume, contact information).
• Book a cleaning service.
• Communicate with us via email, phone, or text message.
• Call our business line, where the call and related call metadata may be recorded after an English quality-assurance announcement.

We also collect usage and technical information, such as browser and device type, approximate region, referring campaign, and pages visited, to improve our website experience. First-party analytics cookies may measure campaign attribution and booking-conversion performance. We deny Google advertising storage and advertising personalization.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our cleaning services.
• To respond to your inquiries, schedule appointments, and send service-related communications (confirmations, reminders).
• To process payments and manage your account.
• To process job applications.
• With your consent, to send service and customer-care SMS about your quotes and bookings.
• To improve our website and services.
• To review recorded calls for quality assurance, training, support, dispute resolution, and accurate quote, booking, or service follow-up.

If you opt in during registration, SMS messages may include quote and booking confirmations, reminders, cleaner-arrival updates, invoices, and support replies. Message frequency varies by your activity, typically 1–8 messages per booking, and recurring-cleaning customers receive messages around each visit. Message & data rates may apply. Reply STOP to opt out or HELP for help. See our SMS Terms.

3. Information Sharing

We do not sell or rent your personal information. We may share your information with trusted third-party service providers who perform services on our behalf (e.g., payment processing, address suggestion and validation, telephony and call recording, email delivery, and SMS notifications), but only to the extent necessary to provide our services. We require these third parties to maintain the confidentiality of your information. Text-messaging originator opt-in data and consent are not shared with any third parties. Mobile phone numbers and SMS/text-messaging opt-in information are never shared with or sold to third parties or affiliates for marketing or promotional purposes.

4. Payment Information

Payment processing is handled by Stripe, a PCI-compliant payment processor. We do not store your full credit card information on our servers. Stripe's privacy policy governs their collection and use of your payment information. When a caller chooses secure phone payment, card details are entered through Twilio Pay rather than spoken to our assistant, and active call recording is paused while those details are entered.

5. Address Services and Google Maps

Our address autocomplete and validation features use Google Maps Platform. When you use those features, the address text you enter and related technical request information are sent to Google so it can return address suggestions and validate the address selected for your cleaning service. We retain the address you select as part of your quote, booking, account, and service records as described in this policy. Google's processing of information is governed by the Google Privacy Policy.

6. Website Analytics

We use Google Analytics 4 (measurement ID G-CBV55K54Z8) to understand how visitors find and use our website. Google Analytics may set first-party analytics cookies and receive usage and technical data such as pages viewed, referring campaign, browser or device type, and approximate location. We configure Google advertising storage, advertising user data, and ad personalization as denied. We do not sell this analytics data or use it for personalized advertising. Google processes this data under the Google Privacy Policy.

7. Data Security & Retention

We implement reasonable security measures to protect your information from unauthorized access or disclosure. This includes encryption, secure server infrastructure, and access controls. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. We retain proof of SMS consent, including the date and collection method, for as long as required and at least until consent is withdrawn. Call recordings are accessible only to authorized administrators and are retained according to our telephony provider's account retention controls and applicable legal obligations.

8. Your Rights

You have the right to request access to, correct, or delete your personal information. To make such a request, please contact us at the email address below. Please note that we may need to retain certain information for record-keeping purposes or to complete transactions.

9. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us or email us at support@getprocleaners.com or call/text (305) 570-0066.