SMS Messaging Terms & Opt-In

Professional Cleaners operates GetProCleaners.com and its SMS text-messaging program. This page describes who we are, what messages we send, how customers opt in, and how to opt out. It is published so our opt-in process is transparent and independently verifiable.

1. Our SMS Program

Professional Cleaners is a residential house-cleaning company serving Miami-Dade and Broward County, Florida. We send a mix of transactional and customer-care SMS to customers who request a quote or schedule a cleaning and consent to SMS. Messages include:

• Welcome message when your account is created
• Booking confirmations, and updates if your booking is rescheduled or cancelled
• Appointment reminders the day before and the morning of your cleaning
• Real-time alerts when the assigned cleaner is on the way and when work starts
• Job-completion confirmations with a review link
• Invoice and payment notifications (invoice ready, payment received, payment issue)
• One-to-one replies our team sends in response to your questions

Message frequency varies by your activity, typically 1–8 messages per booking, with recurring-cleaning customers receiving messages around each scheduled visit. Message & data rates may apply.

2. How You Opt In

You opt in when creating your account at getprocleaners.com/register. Beside the account fields is a separate optional checkbox that is unchecked by default. The disclosure reads:

“I agree to recurring Professional Cleaners service texts about quotes and bookings. Frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. SMS Terms.”

Registration does not require SMS consent. Terms of Service and Privacy Policy acceptance use a separate required checkbox. When SMS consent is given, we retain the date, collection method, and disclosure version with the customer account as proof of consent.

3. Opt-Out & Help

• Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, REVOKE) at any time to unsubscribe. Twilio sends one confirmation and no further messages are sent unless you later reply START.
• Reply HELP (or INFO) for support, or call/text us at (305) 570-0066.
• Reply START, UNSTOP, or YES to resubscribe after opting out.

4. Privacy

Text-messaging originator opt-in data and consent are not shared with any third parties. Mobile phone numbers and SMS opt-in information are never shared with or sold to third parties or affiliates for marketing or promotional purposes, as stated in our Privacy Policy (see also our Terms of Service).

5. Sample Messages

Personalized details appear in brackets below. Longer first-party destinations may be delivered through a unique HTTPS link on getprocleaners.com/s/. Those codes are created only when a message is sent; we do not use public or shared URL shorteners.

• Professional Cleaners: Welcome, [first name]! Your account is ready. Book a cleaning anytime: https://getprocleaners.com/client/ Questions? Call/text (305) 570-0066. Reply STOP to opt out, HELP for help.
• You're confirmed! [service] on [date] at [time]. Conf #[confirmation number]. Details or changes: https://getprocleaners.com/client/bookings/
• Your [service] is complete. Payment of [amount] was successful. Invoice: https://getprocleaners.com/client/invoices/ Review your cleaning: https://getprocleaners.com/client/reviews/
• Your cleaning on [date] at [time] (job #[confirmation number]) has been cancelled. Rebook anytime: https://getprocleaners.com/quote/ Questions? (305) 570-0066.
• Your [service] is underway. We'll text you the moment it's finished. Estimated total: [amount].

6. Contact

Questions about our messaging program? Email support@getprocleaners.com or call/text (305) 570-0066.